Return and Refund Policy

Last updated: December 4, 2025

At Tie and Style, we want every customer to shop with confidence. If your purchase does not meet your expectations, please review our return and refund guidelines below.

Eligibility for Returns

You may request a return within 30 days of the delivery date.

To qualify, items must be:

  • Unused and in original condition
  • Free from any signs of wear, damage, or alterations
  • Returned with all original packaging, tags, and accessories

Non-Returnable Items

The following items are not eligible for return:

  • Clearance or final-sale items
  • Gift cards

How to Start a Return

To initiate a return, please contact us at: support@tieandstyle.store

Include the following:

  • Your order number
  • Reason for return
  • Photos if the product arrived damaged, defective, or incorrect

Our support team will respond with approval details and further instructions.

Return Shipping

  • If the return is due to our mistake (damaged, defective, or wrong item), we cover the return shipping cost.
  • If the return is for customer reasons (wrong color, wrong size, wrong item ordered), the customer is responsible for return shipping.

We recommend using a trackable shipping method for all returns.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or the wrong item:

We will send a replacement or issue a full refund at no extra cost.
A free return label will be provided via email when applicable.

Return Label

Return labels are not included inside the package.

  • For non-defective returns: customers are responsible for arranging and paying for return shipping.
  • For defective, damaged, or incorrect items: Tie and Style will provide a pre-paid return label and instructions.

Restocking Fee

Tie and Style does not charge restocking fees.

Refunds

Once we receive and inspect your returned item:

  • You will receive an email informing you whether your return is approved or denied.
  • Approved refunds are processed within 5–7 business days to the original payment method.

If you do not see your refund after 7 business days, please contact us.

Please note:

  • Original shipping fees are non-refundable unless the return is due to our error.
  • Your bank or payment provider may require additional time to finalize the refund.

Exchanges

We do not offer direct exchanges at this time.

If you need a different color, size, or product:

  1. Request a return
  2. Place a new order

For returns caused by customer error, return shipping is the customer’s responsibility.

Order Cancellations

Orders can be cancelled before they ship.

If your order has already shipped:

  • It cannot be cancelled
  • You may return it once it is delivered

To request a cancellation, contact: support@tieandstyle.store

Incorrect Address

Please ensure you enter the correct shipping address at checkout.

If an incorrect address was entered:

  • Contact us immediately to update it before shipment
  • If the order has already shipped, additional reshipping fees may apply
  • Orders returned to us due to incorrect addresses may be refunded minus shipping costs

Contact Us

Business Name: Tie and Style

Business Mail: support@tieandstyle.store

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-06:00)

Live Chat: 24/7

Business Address: 4429 Georgia St, Santa Fe Texas 77517, United States

Agreement

By placing an order with Tie and Style, you acknowledge and agree to the terms outlined in this Return & Refund Policy.